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Account Protection

Account Security

Last Updated: Mar, 15 2016.

Kidzeboo provides these guidelines on Account Protection to help Users ("You", "Your") of this Kidzeboo web site (the "Site") avoid account misuse and/ or minimise threat of identity theft.

Kidzeboo works continuously to protect and ensure protection of your personal information and asks that You follow these guidelines to help Kidzeboo protect your account from unauthorised access.

Protecting Your Account

When you open a Kidzeboo Account you must create a unique User Name and Password for your account.

Your Account User Name

Your User Name must conform to a minimal security check and consist of a minimum of five (5) characters containing only alpha and numeric (A-za-z0-9) characters. Symbols and special characters cannot be used and will not be recognised as a part of your unique User Name.

Account log in is only possible with the correct combination of Kidzeboo User Name and matching Kidzeboo Account Password.

Your Account Password

Your Kidzeboo Account Password must conform to a minimal security check and consist of a minimum of six (6) characters containing at least one (1) Uppercase (A-Z) and one (1) numeric (0-9) character.

Your Kidzeboo Account Password is encrypted once you register your Kidzeboo Account.

Kidzeboo encrypts your password using dynamically generated keys to prevent unauthorised decryption and added security.

Encryption prevents password "sniffing" or "scraping" as your Kidzeboo Account Password cannot be accessed or sent to your email account or to an alias or system attempting to "sniff" or otherwise masquerade as a User.

In the event that you forget your Kidzeboo Account Password, have logged in but wish to Change My Kidzeboo Account Password, or have repeatedly failed to respond correctly to your Kidzeboo Account Security Question and your account has been subsequently blocked. You will be required to Reset Your Password.

Reset Passwords are not sent by email but are encrypted immediately once identity has been confirmed to maximise account security and protection.

For these reasons, please remember, you must NEVER share your Kidzeboo Account Password with anyone.

It is also NOT recommended to use the same password and log in details for several or all of your online accounts such as iTunes, eBay, Office, GMail, OneDrive, etc. This is because should one of your services become compromised or accessed by others, then in so long as you use the same log in credentials, access could also be gained to your other accounts as well.

My Kidzeboo Account Security Question

In addition to your Kidzeboo Account Password certain areas of My Kidzeboo Account will require identity confirmation. Even when successfully logged into My Kidzeboo Account.

Identity confirmation provides added security and peace of mind for sensitive data and areas of your account which cannot be accessed, updated or changed without successful response to My Kidzeboo Account Security Question.

While the setting of My Kidzeboo Account Security Question is voluntary for non-sensitive areas of your account information. Kidzeboo recommends to ALWAYS set My Kidzeboo Account Security Question as soon as possible after successfully opening your Kidzeboo Account to provide added security and account protection.

Contact Information

Your Kidzeboo Account Contact Information is divided into several groups.

In My Kidzeboo Profile you are free to control the level of access that you wish to provide to your Contact Information. However, for your account protection certain Contact Information is restricted from public view.

My Email Address

Your email address is used to receive email from Kidzeboo and from Kidzeboo members through Kidzeboo Mail.

You should NEVER share your email address with anyone except persons you know to avoid spamming of your account.

Your Kidzeboo Profile Settings allow you to enable or disable email with other Kidzeboo Members. By default email is enabled and allows other members to communicate with you through Kidzeboo Mail. Your email address is never shown, displayed or shared in your Kidzeboo Profile or in Kidzeboo Mail. Only your Kidzeboo User Name is displayed and you should NEVER share your email address with any member even members requesting that you share it.

My Home Address

In order to buy, sell or give items away on Kidzeboo your location and address is required. Your address allows postage and shipping costs to be determined as well as determine relevance to the collection of items.

There may be instances where you do not wish to display your contact address in your profile, for example, if you wish only to engage with other Kidzeboo Members in The Kidzeboo Community. In such instances, you may hide your address from public view using My Profile Settings.

My Cell/ Mobile Phone

Providing your cell/ mobile phone contact details makes it easier for other Kidzeboo Members to contact you, for example using SMS, Skype or WhatsApp.

Increasing the number of opportunities for potential buyers to contact you is important for increasing your sales opportunities. However, should you wish you may also hide your cell/ mobile phone details from public view using My Profile Settings.

My Socal Media Contacts

Kidzeboo allows you to make use of your social media profiles both in selling items, sharing items, profiles and searches. As well as increasing your social network and friend base.

You may use Facebook, Twitter, Google+ and Pinterest as an integrated part of your Kidzeboo Profile and share your social media profiles with other Kidzeboo Members.

Once again, should you wish to hide or disable use of your social media pages you may do so using My Profile Settings.

Identity Theft

Identity theft is often used in criminal activity to gain access to user credit card, social security and bank account numbers, usernames and passwords, as well as address books and email addresses.

Recognising and reporting identity theft is essential to recovering from theft as quickly as possible while minimalising potential loss.

Recognising Identity Theft

If you believe someone has gained access to My Kidzeboo Account User Name and Password, first start by securing your account.

To secure your account:

1. Try To Log Into My Kidzeboo Account

If you are unable to log into Kidzeboo using your account credentials contact us immediately.

If you are able to log into My Kidzeboo Account using your User Name and Password perform the following actions.

1. Change The Password Of Your Email Account.

If someone has gained access to your email, then they may be able to Request Password Reset or gain access to other areas of your Kidzeboo Account. Make sure that the password for your email account is different and not the same as your Kidzeboo Account Password.

2. Change The Password Of My Kidzeboo Account.

Log into My Kidzeboo Account and go to My Account. Request A Password Reset. In order to Request A Password and conform your identity you will be required to answer and successfully respond to your security question. Make sure that the password for My Kidzeboo Account is different and not the same as your email account.

3. Verify your Kidzeboo Contact Details.

If your account has been the subject of identity theft and is used to either buy or sell items your contact details may have been changed. Check your Contact Address, Ceel/ Mobile phone and Social Media Contact Details to ensure that these are valid.

Kidzeboo works continuously to ensure protection of your personal information and contact details. However, if you have replied to a fake or "spoof" email and inadvertently provided account sensitive information on a fake web site to others who would seek to misuse your account. You MUST take the forementioned steps to protect your Kidzeboo Account.

Reporting Identity Theft

If you believe someone may have used your Kidzeboo Account without your permission, contact us immediately.

Suspicious Emails

The most common way for your Kidzeboo Account credentials to become known is through fraudulent emails, or "spoof emails" and websites that are designed to access your password and other confidential information.

Learning how to recognise suspicious email and not respond to it but report such email to Kidzeboo is the best way to keep your Kidzeboo Account secure.

Suspicious Member Emails

Kidzeboo Members can contact you using Kidzeboo Mail to request details about items that you are buying or selling. As well as contact you in response to posts, polls, votes and chat in The Kidzeboo Community.

Kidzeboo does not display, show or provide your email address to anyone.

If you receive an email claiming to be from an email member that requests you to provide your email address then you should treat this email with suspicion. All email sent through Kidzeboo is sent through Kidzeboo Mail which does not require you to submit your email address so there is never a need to provide your email address directly to any member.

To determine whether an email claiming to be from a Kidzeboo Member has actually been sent by an email member you should:

1. Log into My Kidzeboo Account.

Once logged into My Kidzeboo Account go to My Messages.

2. Select From Members.

If the email cannot be seen in the From Members section of your Inbox then the email was not sent by a Kidzeboo Member and you should report this email immediately.

Reporting Suspicious Member Emails

Please click here to report fake or suspicious email from Kidzeboo.

Suspicious Kidzeboo Fake Or "Spoof" Emails

Fake or spoof emails, as they are also known, attempt to disguise themselves and look as though they are sent from well-known companies.

Fake emails usually claim that your account details have been changed or deleted or request that you confirm them. They can often inform you of a serious issue with your account which promotes an initial reaction to click a link and check that your account is not affected or been compromised.

The individuals who send fake emails deliberately attempt to create fear or panic in the hope that you will reply or click on various links in the email so that you will be directed to a fake web site that looks like the actual company web site and then provide personal information like credit card, bank account or Social Security numbers, as well as passwords and confirmation to security credentials.

If you receive an email claiming to be from Kidzeboo informing you of a problem with your account or requesting details from you then you should:

1. Log into My Kidzeboo Account.

Once logged into My Kidzeboo Account go to My Messages.

2. Select From Kidzeboo.

If the email cannot be seen in the From Kidzeboo section of your Inbox then the email was not sent by Kidzeboo and you should report this email immediately.

Reporting Suspicious Emails

Please click here to report fake or suspicious email from Kidzeboo.

Protection Software

A great deal of malicious software is spread through email as attachments as well as from web sites where various files and codes infected.

The primary purpose of malicious software is to download and install itself on your machine undetected so that it may capture saved passwords and keyboard behaviour such as log in credentials, credit card and banking details.

Installing protection software is the safest way to protect your sensitive data from malicious software.

Antivirus Software

Antivirus software is designed to prevent the installation of software viruses on your computer.

In the event that a virus or number of viruses already exist on your computer, antivirus software will detect and remove malicious software and prevent further spreading and forwarding of details stored on your machine.

You should ALWAYS have an antivirus software application installed and running on your machine.

Spyware Protection Software

Some malicious software is designed solely to gain account and financial details. This software attempts to snoop or "phish" details and send these back to individuals for abuse and unwanted use.

Spyware such as keyloggers, report every keystroke so that details of URL's, user names and passwords are gained. Others change system settings, change preferences and capture credit card and banking details directly from your browser.

You should ALWAYS run spyware checks on your machine or use antivirus software that is capable of protecting you from spyware.

Firewalls

A firewall controls the flow of information between your computer, router or switch and the internet.

Using a hardware or software firewall, such as Windows Firewall, helps prevent unauthorised access to your machine and prevents the stealing of information stored on your computer.

Stay Protected And Keep Your Account Details Secure

As a summary, the best way to protect your Kidzeboo Account and keep your account details secure is:

1. Never share your Kidzeboo Account Password with anyone.

2. Make sure the password for your email account is not the same as your Kidzeboo Account Password.

3. Set your Kidzeboo Account Security Question as soon as possible after registering your Kidzeboo Account.

4. Never disclose your Kidzeboo Account Security Answer to anyone.

5. Never send your email address to another Kidzeboo Member.

6. Always check Kidzeboo related email originated from Kidzeboo by checking My Messages.

7. Never provide your Kidzeboo Account credentials to any web site other than Kidzeboo.

8. Always check your antivirus software is up to date.

9. Run spyware checks at least once daily.

10. Ensure your firewall is turned on.

Following these ten (10) points for security will help you maintain your account protection.

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